You can try several things to avoid a sign-in error.
- Use Microsoft Edge or Google Chrome.
- Try accessing the report in a private or incognito window.
- Select your agency/government account if prompted.
- If signed in with the wrong account, log out and try again.
Do I need special permissions?
You only need a valid .gov or .mil email. If you still can’t access the report, confirm with your IT team that your agency has not restricted external tenant access.
I’m seeing an error that says User not recognized or You don’t have access. What does that mean?
In rare cases, your government email may not have synced correctly to the external tenant. Email support with the exact error message and your email address.
Who do I contact if I still can’t log in?
Email us with your government email address. Include the browser you are using and a screenshot of an error message.